1666bd Privacy Policy —
Your In Data Protection Our Commitment

1 What Information We Collect

1666bdWhen you create an account and use our services, we collect certain personal information. This is done solely to provide you with the best experience and to ensure the security of the platform.

The types of information we collect are outlined in the table below:

2 How Collected Information Is Used

1666bd Your information is never used for unlawful or inappropriate purposes. All collected data is used only for specific, transparent reasons.

• Account Management: Your information is used to create, verify, and secure your account.
• Transaction Processing: Financial information is used to process deposits and withdrawals.
• Customer Support: Your information is used to resolve issues and answer your questions.
• Security Monitoring: Data is analyzed to detect fraud, money laundering, and other illegal activity.
• Legal Obligations: Data may be used to comply with requests from regulatory authorities and courts.
• Service Improvement: Anonymous statistics are used to improve the platform experience.

1666bd Your personal information is never used for advertising or marketing purposes. If this policy changes in the future, you will be notified in advance and your consent will be obtained.

3 Cookies & Tracking Policy

1666bdThe website uses cookies — small text files stored in your browser that help improve your browsing experience.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your language preference and settings.
• Analytics Cookies: Collects anonymous data to understand which pages are used most.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect some features of the platform.

4 Sharing Information with Third Parties

1666bd Your personal data is never sold to third parties. However, limited information may be shared in certain specific circumstances.

• Payment Processors: Only the information necessary to complete transactions is shared with mobile banking partners such as bKash, Nagad, and Rocket.
• Legal Authorities: Information may be disclosed in response to a valid order from a court or government regulatory authority.
• KYC Partner: Limited information may be shared with trusted verification services for identity verification purposes.
• Technology Infrastructure: Cloud server and security service providers may access data under contractual agreements.

5 Data Retention Period

1666bd Data is not retained longer than necessary. A specific retention period is defined for each type of information.

• Account Information: Retained for the duration of your account. Up to 5 years after account closure.
• Financial Transaction Records: Retained for up to 7 years as required by legal obligations.
• Gaming Logs: Retained for up to 2 years for dispute resolution purposes.
• Support Contact: Retained for up to 1 year after the issue is resolved.
• Cookie Data: Automatically deleted at the end of the session or after a maximum of 30 days.

Once the designated retention period expires, data is securely deleted or anonymized. This process is automated and runs on a regular basis.

6 Your Rights & Controls

1666bdEvery user has certain fundamental rights regarding their own data. We respect and are committed to upholding those rights.

7 Minor Protection

1666bd No one under 18 is served, without exception. Age is verified at registration, and we take special care to protect the privacy of minors.

• Age is verified by checking date of birth at the time of registration.
• If a user is identified as being under 18, their account will be suspended immediately.
• No data from minors is knowingly collected or stored.
• If a parent or guardian suspects that their child's information has been collected, please notify our support team immediately.

8 Security Measures

1666bd Industry-leading security measures protect your data at both the technical and administrative levels.

• 256-bit SSL/TLS Encryption: All data transfers occur through encrypted channels.
• AES-256 Storage Encryption: All data stored on our servers is encrypted.
• Two-Factor Authentication (2FA): An additional layer of security has been added to your account.
• Regular Security Audits: Regular security audits are conducted by third-party experts.
• Data Backup: Regular backups are stored in a secure location.
• Access Control: Only authorized personnel have access to specific data.

In the event of a data breach, affected users will be notified within 72 hours and the issue will be resolved promptly.

9 Privacy Policy Updates

1666bd This Privacy Policy may be updated as needed. Changes may occur due to legal updates, new technologies, or service expansions.

• You will be notified in advance of any significant changes via email or platform notification.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• The date of the most recent update will always be shown at the top of this page.
• You can request a copy of a previous version through our support team.

10 Contact & Support

If you have any questions, concerns, or complaints about our Privacy Policy, our support team is always here to help. Every message is taken seriously.

• Email Support: [email protected] — Responses within 24 hours.
• Live Chat: The platform's live chat is available 24/7.
• Data Protection Officer: For data-related requests, contact [email protected].